CASE STUDY ONE
63 % MORE ORDERS REALIZED
Woodland Power Products - designs, manufactures and markets, engine-powered outdoor equipment, sold factory-direct to homeowners and contractors throughout North America.
Woodland Power Products
- Orders are received via multiple channels such as phone calls, emails, web orders etc. Maintaining the customer details, order details, supplier details in the Salesforce has become a huge manual effort.
- The tracking of order till shipment was done by a team of 8 people and was prone to human errors.
- The sales support team had tough time in answering the customer calls, due to increased number of calls and un-indexed knowledge base.
- Accumulated customer queries on various products during company holidays and non-working hours were kept unattended.